Shipping policy

Shipping policy for INDIA

We try to deliver products purchased from Niyatee in excellent condition and in the fastest time possible. For all the purchases above ₹999*, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99 (including GST) will be applicable to all orders pricing ₹999 or below. For COD shipping orders pricing ₹999 or below, we charge a COD shipping fee of ₹99 (including GST) per order and for COD orders above ₹999 no additional charges are applied. COD is applicable on orders ranging between ₹499 and ₹4999.

Under Normal Circumstances we deliver the product anywhere between 1-7 working days after the order is confirmed.

COD shipping Fee and Shipping Charges are different and charged separately as per applicability. In case of Return of the order, any COD shipping Fee or Shipping Charges paid for the order are non-refundable.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

NIYATEE uses third party courier services for logistics of orders’ parcels. These courier companies work independently and NIYATEE does not have any direct control over working or policies of the courier companies. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, NIYATEE shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. NIYATEE will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, NIYATEE can ONLY assist the customer in raising the concern with the concerned courier company. NIYATEE would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.